The Need for an Agile, Productive Workforce Has Never Been So Great—Or So Challenging
Your customers are demanding more labour-intensive services. They want your workforce to pick
their goods, pack them, ship them, deliver them and return them—without diminishing in-store
service.
At the same time, labour pools are shrinking, and competition for workers is fiercer, straining
your existing workforce. They’re having to shoulder more responsibilities and longer hours,
often stuck with cumbersome tools that add to their frustration and hefty workload.
Such intense pressures leave no room for inefficiencies in store execution. If tasks aren’t
completed on time in a prioritized, efficient manner, omnichannel services can run late,
customers receive lackluster service, and employees can become frustrated at their inability to
effectively complete their work. That’s where intelligent tools can ease associates’ burdens of
juggling faster deadlines and escalating service demands. With real-time task management and
peer-to-peer communication solutions, you can deliver the speed, power and ease your workforce
needs to lift productivity and service.