AI can streamline operations, ease clinician burnout, and enable smarter patient engagement—but only if patients trust the systems behind it. According to Twilio.org’s 2024 State of Nonprofit Digital Engagement Report, 93% of healthcare organizations believe AI will improve patient engagement, while only 59% of their patients agree.
In this fireside chat, experts from Twilio and our guest Forrester will share strategies for embedding trust into digital workflows and showcase real-world examples where AI is improving access, clarity, and consistency—without sacrificing patient confidence.
Key takeaways:
- Discover what “human-centered” AI looks like in real patient engagement use cases—from smart reminders to conversational agents.
- Learn why empathy, transparency, and plain language are critical to AI adoption.
- Explore how to design AI-powered tools that scale 1:1 engagement without feeling transactional.
- Identify low-risk, high-value AI use cases that improve outreach, education, and responsiveness.
- See how RPM and virtual care programs are using AI to keep patients engaged between visits, including Kaiser Permanente’s cardiac rehab program.
Featured Speakers
- Arielle Trzcinski, Principal Analyst, Forrester
- Khurum Shafi, Sr. Manager, Solutions Engineering, Twilio