Tipping the Scales: AI-led or Human-led CX in 2025 and Beyond
Topic : information technology services | saas software platforms
Published on Dec 9, 2025
When should AI handle the interaction—and when should humans step in?
Watch this on-demand session with CCW Digital and UJET experts to find out.
What You'll Learn:
- 2025–2026 AI predictions and emerging CX capabilities
- Strategies for seamless AI-to-human escalation
- Which use cases need AI vs. where humans are essential
- A framework for balancing AI-led and human-led experiences
Featuring Brooke Lynch (CCW Digital), Matthew Clare (UJET), and Dave Michels (TalkingPointz)
Watch On Demand Now!
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