8 Order Management KPIs Worth Measuring

Tracking order management (OM) KPIs is essential for sticking to delivery commitments and ensuring accountability across multiple teams and departments. What’s more, the right metrics can yield broader business insights that impact profitability and strategic business decisions. It begs the question: What OM KPIs are actually worth tracking?

In this webinar, Diana Eagen, director of sales-order-to-cash at Esker, shines a light on the most impactful OM KPIs for today’s B2B Customer Service teams, as well as how digital tools can help improve:

• Speed and quality of orders processed by your team thanks to AI-assisted tools
• Visibility over the complete order lifecycle through a “single pane of glass” interface
• Customers’ buying experiences by providing an Amazon-like ecommerce portal