Connecting with Customers: 5 benefits of a digital experience platform

Good CSRs can’t overcome a bad process. Learn how a digital experience platform can realign your Customer Service model around engaged, proactive support.

According to a recent APQC research, changes in customer behaviors and expectations have impacted over 60% of organisations’ ability to fulfill orders in a timely manner, along with cost to serve and profitability. In this workbook, you’ll learn how a digital experience platform empowers your CSRs and transforms the quality of your CX thanks to AI-driven tools designed to help you:

• Classify, route & answer every customer request accurately & on time
• Meet customer SLAs by processing & tracking orders with greater speed
• Resolve claims quickly, while providing self-service options for customers