Digital Remote Monitoring and Onsite Services’ Impact on Edge Computing and Data Centers

In this paper, we define remote monitoring as a service for checking the health of IT infrastructure equipment, performed by infrastructure vendors or third parties from afar. These services1 for IT power, cooling, micro data centers, and associated infrastructure systems have been around for over 10 years. But traditional offline services are limited compared to new digital2 services available today (see Table 1). These new services take advantage of cloud computing, data analytics, artificial intelligence (AI), and mobile apps. They also can directly link to maintenance (or “onsite”) services for faster, more proactive equipment management.