Electrolux invests in operational excellence, further improving service efficiency with IFS and Accenture

As a world-renowned manufacturer of appliances, Sweden's Electrolux has held field service as a top priority, as technicians must often make house calls for maintenance and repairs. In an effort to transform and bolster its field service management (FSM) operations, the expanding company has invested in IFS Cloud software with the help of Accenture, and this case study details Electrolux's experience with the solution and how its field service processes have changed and improved as a result.