Field Workforce Optimization Benchmarking Report for leading Service Providers

Are you ready to exceed the new standards in field service scheduling? IFS’ AI-powered Planning and Scheduling Optimization (PSO) helps leading service providers optimize every aspect of field operations—from technician skills and parts availability to real-time routing and predictive scheduling.

Top performers reduce costs, increase first-time fix rates, and improve SLA adherence, while lower-performing organizations struggle with inefficiencies. With IFS PSO, you can:

• Dispatch the right technician, with the right skills, at the right time
• Reduce travel time by up to 35% and boost productivity by 33%
• Lower labor costs, subcontractor spend, and CO₂ emissions
• Seamlessly integrate electric vehicles into your fleet planning

Don’t just meet industry benchmarks—set them. Discover how IFS helps service organizations achieve operational excellence, maximize revenue, and deliver exceptional customer experiences.