How did Xero save $500,000 in annual communications costs

Dialpad transformed Xero’s global communication strategy, consolidating fragmented PBX systems into one cloud-based platform. This move empowered Xero’s 1,400 employees across 17 offices with rapid user provisioning, Ai-enhanced call analytics, and seamless integrations with Salesforce and Google Workspace. By enabling true flexibility for sales and customer service teams, Xero embraced the work-from-anywhere model, saving $500,000 annually while ensuring consistent service and improved team collaboration.